Shipping Policy

Last updated: October 13, 2026

Thank you for shopping at BrushBone. Below you'll find everything you need to know about how and when your order will arrive.

Free Shipping

We offer free standard shipping on all orders, with no minimum purchase required.

Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email as soon as your order is placed.

Delivery Time

Once shipped, orders are delivered within 15-20 business days, depending on your country and city. Delivery times are estimates and may occasionally be affected by carrier delays, customs or high-demand periods.

Order Tracking

When your order ships, we will email you a tracking number so you can follow your package every step of the way. Please allow 24-48 hours for tracking information to update.

Where We Ship

We ship to Spain, the rest of the European Union, the United States, the United Kingdom, Canada, Australia, Mexico, Chile, Argentina, Colombia and other selected countries. Available destinations are shown at checkout.

Customs and Import Duties

For orders shipped outside the European Union, customs duties or import taxes may apply depending on your country's regulations. These charges are not included in the order price and are the responsibility of the customer.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible and we will update it if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package hasn't arrived within the estimated delivery time, or arrives damaged, contact us at brushbone329@gmail.com with your order number. We will work with the carrier to resolve the issue and, if needed, send a replacement or issue a refund.

Contact Us

Email: brushbone329@gmail.com
Address: Zubigane Kalea, 48600 Moreaga, Vizcaya, Spain